| Pre-requisite learning |
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
|
|
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list. |
| No incompatible modules listed |
Co-requisite Modules
|
| No Co-requisite modules listed |
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
|
| No requirements listed |
| Indicative Content |
|
Structure of the automotive industry
Role of the vehicle distributors and the dealer network, purpose of main dealers. The role of technical information centres.
|
|
Aftersales department
Introduction to the duties of the parts department, the service department, and the workshop controller .Computerised control systems fundamentals. Work study in the workplace.
|
|
Warranty department
Introduction to warranty regulations and claim procedures.
Recall information and dealer obligations.
|
|
Business transactions
Main documents used in business transactions, efficient invoicing procedures. Main terms used in sales of goods.
|
|
Communication
Methods of effective communication in the motor dealership, with customers and manufacturers .The role of EDI and VHC systems in a vehicle dealership.
|
|
CRM
Introduction to CRM methods within the business.
The importance of proper customer retention methods in the franchise network.
|
|
Collosion damage
Introduction to estimation procedures, coordination with motor assessors.
Introduction to approved repairer scheme criteria, final invoice procedures, satisfaction note details. Vehicle insurance company policies.
|
|
Parts department
Introduction to the process of the receiving of goods, stock orders, stock taking (checking) and variation.
|
|
Workshop loading
Introduction to the use of an appointments register for the booking in of vehicles. Introduction to workshop loading.
|
|
Standards
The need for high ethical standards, including the responsibilities of the automotive profession towards people and the environment.Introduction to the Health & safety Act.
|
|
Subcontractors
The use of subcontractors in the motor trade, specialised rapid fit outlets.
|
| Recommended Book Resources |
|---|
- Andrew Rezin, 2012, Automotive Service Management, Prentice Hall [ISBN: 9780132725408]
- Gregory J Marchand 2012, Service Management Made Simple, Create Space Independant Publishing Platform [ISBN: 9781466214422]
|
| Supplementary Book Resources |
|---|
- Vic Ashley 2014, Business & Administration, City &Guilds [ISBN: 9780851932538]
- Jeff Smith 2003, HowTo Make More Profit WithYour Service Department, Insight Training & Developments [ISBN: 0954025911]
|
| Supplementary Article/Paper Resources |
|---|
- IMI, IMI Magazine Monthly. SOE Magazine Monthly
|
| Other Resources |
|---|
- Websites: www.simi.ie. www.motor.org .uk
- Technical documents: Provided in Lecture 2015, Manufacturer's technical bulletins, .weekly, CIT
|