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AUTO7001 - Motor Dealer Parts Dept.

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Title:Motor Dealer Parts Dept.
Long Title:Motor Dealer Parts Dept.
Module Code:AUTO7001
 
Duration:1 Semester
Credits: 5
NFQ Level:Intermediate
Field of Study: Automotive Engineering
Valid From: Semester 1 - 2019/20 ( September 2019 )
Module Delivered in 3 programme(s)
Module Coordinator: NIALL MORRIS
Module Author: PATRICK O SHAUGHNESSY
Module Description: This module provides the student with a comprehensive understanding of the the administration, organisation and management activities carried out by the staff in the parts, warranty and collision repair departments in the motor industry.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Discuss the administration and organisation of the parts department in a motor dealership.
LO2 Detail accident procedures in relation to crash repairs and prepare estimates for these according to approved repairer scheme regulations.
LO3 Explain and identify good and poor parts dept premises layout and discuss the relevant health and safety aspects.
LO4 Describe customer retention methods (CRM) that may be used by parts management in the automotive industry.
LO5 Explain the main duties of the parts dept staff in the automotive business.
Pre-requisite learning
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named CIT module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
14163 AUTO7001 Motor Dealer Parts Dept.
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.

No requirements listed
 

Module Content & Assessment

Indicative Content
Parts Department
Key performance indicators,premises layout and location of site.Parts and stores area layout, obsolete stock, storage of stock, stock rotation. Parts identification, binning procedure, special orders.Duties of parts department staff .Business to business sales process ,customer care (CRM).SWOT analysis.Use of dealer management system to produce relevant documents.
Accident repair and safety procedures
Primary and secondary damage repair versus replacement, repair estimates, different types of estimates, dealing with insurance companies when going through the approved repairer scheme,types of insurance cover. Role of the automobile engineer assessor in relation to crash repairs.Different types of automobile engineer assessors
Warranty administration
Duties and responsibilities of a warranty administrator, warranty procedures, prior work approval systems, extended warranty.
Staff bonus / training
Training (Product knowledge)by manafacturers.Implementation of customer satisfaction standards, equipment required, repairs costing, different incentive schemes and their operation.Use of key performance indicators by parts management.
Assessment Breakdown%
Course Work30.00%
End of Module Formal Examination70.00%
Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Short Answer Questions Class Test on parts management, service management, accident repair procedures and safety aspects. 1,2 30.0 Week 7
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Formal Exam End-of-Semester Final Examination 2,3,4,5 70.0 End-of-Semester
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The institute reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Delivery of Motor Dealer Parts module in class room sessions. 2.5 Every Week 2.50
Lab Use of computer software system 2.0 Every Month 0.50
Independent Learning Further study of class material 4.0 Every Week 4.00
Total Hours 8.50
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Delivery of Motor Dealer Parts module in class room sessions 2.5 Every Week 2.50
Lab Use of computer software system 2.0 Every Month 0.50
Independent Learning Further study of class material 4.0 Every Week 4.00
Total Hours 8.50
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
 

Module Resources

Recommended Book Resources
  • Andrew Rezin, 2012, Automotive Service Management, 2nd edition Ed., Prentice Hall [ISBN: 9780132725408]
  • Grejory J Marchand 2012, Service Management Made Simple, Create Space Independant Platform [ISBN: 9781466214422]
Supplementary Book Resources
  • The Transport Manager's and Operator's Handbook 2009, 39th Ed., Kogan Page London [ISBN: 9780749452964]
  • Roger Weissman 2011, Becoming An Automotive Service Advisor, Lulu .com [ISBN: 9781458321176]
Recommended Article/Paper Resources
  • IMI 2015, Management, Monthly released industry booklet
Supplementary Article/Paper Resources
  • SOR/IRTE 2015, Transport Engineer, monthly released document.
Other Resources
  • Website: www.simi.ie 2015, website, SIMI, Ireland
  • Website: www.motor .org .uk 2015, website, IMI
 

Module Delivered in

Programme Code Programme Semester Delivery
CR_EABMT_8 Bachelor of Science (Hons) in Automotive Business Management and Technology 4 Mandatory
CR_TTMGT_7 Bachelor of Science in Automotive Technology and Management 4 Mandatory
CR_TTMAT_6 Higher Certificate in Engineering in Automotive Technology and Management 4 Mandatory

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Email: help@cit.edu.ie