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AUTO6016 - Motor Dealer Service Dept

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Title:Motor Dealer Service Dept
Long Title:Motor Dealer Service Dept
Module Code:AUTO6016
 
Duration:1 Semester
Credits: 5
NFQ Level:Fundamental
Field of Study: Automotive Engineering
Valid From: Semester 1 - 2019/20 ( September 2019 )
Module Delivered in 3 programme(s)
Module Coordinator: NIALL MORRIS
Module Author: PATRICK O SHAUGHNESSY
Module Description: This module is an introduction to the basic legal aspects and general organisation within the service departments of the automotive industry.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Explain the different types of business structures and the planning permission application process.
LO2 Outline the safety procedures in the service workshop and surrounding area ensuring compliance with current legislation.
LO3 Explain the operation of a dealership service department.
LO4 Establish appropriate duties for service staff and recruitment/training methods.
LO5 Discuss the legislation and dealership agreement requirements relevant to the motor industry service dept.
Pre-requisite learning
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named CIT module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
14123 AUTO6016 Motor Dealer Service Dept
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.

No requirements listed
 

Module Content & Assessment

Indicative Content
Legal aspects
Introduction to law of contract and right of lien with relation to the service dept. Introduction to legal aspects related to the motor industry.
Business structures
Sole Traders, Partnerships, Limited Companies etc.
Premises layout..
layout of modern dealership, aftersales area.Workshop layouts , drive-in drive-out, herringbone, turntable, drive-in reverse out.Modern flow line system-type of work carried out, cost of floor space.
Trading area/KPI
Establishing the trading area-business in city and in the outskirts or country. Promotion of services and facilities. Use of key performance indicators
Site location
Desirable features of site location and all required services within the area. Planning application procedures and forms.
Safety at work
Workshop employer/employee responsibilities.Service tools and general equipment required, compare the relative financial factors involved in the purchase or lease of equipment.Devise a method for the control of specialist tools or equipment, showing issue, availability, regular checking of condition.
Recruitment/staff duties
Seven point plan, recruitment techniques, staff training. Service staff duties
Service dept procedures
Use of dealer management software to demonstrate service dept procedures. Introduction to Block Exemption regulations. Service market share of (make ) volume, number of productive repair hours required .Rectification and minimisation of faulty workmanship. Key performance indicators (KPI). Customer retention methods. Bonus schemes.
Workshop control / job cards and invoices
Workshop loading, wireless vehicle health check, workshop progress system, allowed time, menu pricing and non menu pricing jobs, Workshop capacity and efficiency, calculating of retail rate and invoicing procedures,
After-sales management
Dealer responsibilities, Inter-departmental liason and coordination, work allocation, specialised services, policy on credit payment facilities, customer needs, quality control, compliance with GDPR. Seasonal planning and workshop scheduling.
Assessment Breakdown%
Course Work30.00%
End of Module Formal Examination70.00%
Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Short Answer Questions Class Test on planning permission procedures , safety at work, business structures and current legislation. 1,2 30.0 Week 7
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Formal Exam End-of-Semester Final Examination 1,3,4,5 70.0 End-of-Semester
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The institute reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Delivery of Motor Dealer Service Dept module during class room sessions 2.5 Every Week 2.50
Independent & Directed Learning (Non-contact) Further study of class material. 4.0 Every Week 4.00
Lab Use of computer software system 2.0 Every Month 0.50
Total Hours 8.50
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Independent & Directed Learning (Non-contact) Further study of class material 4.0 Every Week 4.00
Lab Use of computer software system 2.0 Every Month 0.50
Lecture Delivery of Motor Dealer Service dept module during class room sessions 2.5 Every Week 2.50
Total Hours 8.50
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
 

Module Resources

Recommended Book Resources
  • 2014, Start Your Own Business, Amazon Digital Services [ISBN: B00IUY2MQI]
  • Gregory J Marchand 2012, Service Management Made Simple, Create Space Independant Publishing Platform [ISBN: 9781466214422]
Supplementary Book Resources
  • Roger Weissman 2011, Becoming An Automotive Service Advisor, Lulu .com [ISBN: 9781458321176]
  • Jeff Smith 2003, How To Make More Profit With Your Service Department. [ISBN: 0954025911]
Recommended Article/Paper Resources
  • IMI MOTOR INDUSTRY MAGAZINE., Monthly.
  • SOE,IRTE. Transport Engineer, Monthly.
Other Resources
  • Websites: www.irishstatutebook.ie www.simi.ie
  • Government Document: Safety, Health and Welfare Act 2005
  • Government Document: Planning and Development Regulations 2001-2007
 

Module Delivered in

Programme Code Programme Semester Delivery
CR_EABMT_8 Bachelor of Science (Hons) in Automotive Business Management and Technology 3 Mandatory
CR_TTMGT_7 Bachelor of Science in Automotive Technology and Management 3 Mandatory
CR_TTMAT_6 Higher Certificate in Engineering in Automotive Technology and Management 3 Mandatory

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