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MGMT8050 - Operations & Quality

Title:Operations & Quality
Long Title:Operations & Quality
Module Code:MGMT8050
Credits: 5
NFQ Level:Advanced
Field of Study: Business & Management
Valid From: Semester 2 - 2018/19 ( January 2019 )
Module Delivered in 2 programme(s)
Module Coordinator: DON CROWLEY
Module Author: Orla Cartner
Module Description: Business Operations Management focused on Quality and Business Process Improvement. This module will equip the student with the skills for analysing operations management from a strategic perspective,including lean operations and continuous Improvement cycles for Quality and process optimisation.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Describe the components of Business Operations including process design, inventory management and supply chain management.
LO2 Evaluate the principles and approaches to operations strategy development including competitive objectives, location strategy and outsourcing.
LO3 Analyse quality management principles, quality assurance, quality control, quality metrics and quality improvement mechanisms.
LO4 Evaluate Business Process improvement methods.
LO5 Develop a Quality Improvement/Process improvement plan for an identified Business problem using a quality/process improvement methodology.
Pre-requisite learning
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named CIT module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
No recommendations listed
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.

No requirements listed
No Co Requisites listed

Module Content & Assessment

Indicative Content
Business Operations
Product process and service design,evaluating transformed and transforming resources. Process layout, flow and mapping. Job design. Operations planning, control and scheduling.The Stages of Design – From Concept To Specification.
Strategic Operations
Capacity Management. Compeditive strategy Trade offs. Service layout, Supply Chain Management.Procurement and e-procurement best practices. Resource utilization, foreacting and inventory control, JIT, TPS & Location strategy.
Quality Management
Features of a quality management system, role of the quality manager. Quality Control, Quality Assurance & Quality Metrics.Inspection Techniques, Quality Standards such as ISO - Quality Best practices & Quality costing methods. Quality Problem solving tools & Introduction to quality toolbox.
Business Process Improvement
Recognise process improvement opportunities,Process/Quality improvement methods such as -DMAIC six sigma,Business Process Reengineering,Lean Philosophy, the Toyota Lean Toolbox, Total Quality Management (TQM) principles how to apply Lean methods to create a Lean and Agile Supply Chain.
Assessment Breakdown%
Course Work40.00%
End of Module Formal Examination60.00%
Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Project Prepare an In Class Presentation on a Group Project to include a written report. 1,2,3,4,5 40.0 Week 9
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Formal Exam End of Semester formal examination 1,2,3,4 60.0 End-of-Semester
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The institute reserves the right to alter the nature and timings of assessment


Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture In Class Instruction 3.0 Every Week 3.00
Independent Learning Independent Study 4.0 Every Week 4.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Lectures 2.0 Every Week 2.00
Independent Learning Independent Self Directed study 5.0 Every Week 5.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 2.00

Module Resources

Recommended Book Resources
  • Nigel Slack, Alistair Brandon-Jones, Robert Johnston. 2013, Operations management, 7th Ed., Boston; Pearson [ISBN: 9780273776208]
  • 2015, Quality Management for Organizational Excellence:Introduction to Total Quality, 8th Ed., Pearson [ISBN: 9780133791853]
Supplementary Book Resources
  • James R. Evans. 2014, Quality and performance excellence, Mason, OH, USA; South-Western/Cengage Learning [ISBN: 9781133955931]
This module does not have any article/paper resources
Other Resources

Module Delivered in

Programme Code Programme Semester Delivery
CR_BBADM_8 Bachelor of Business (Honours) in Business Administration 2 Mandatory
CR_BBISY_8 Bachelor of Business (Honours) in Information Systems 5 Elective

Cork Institute of Technology
Rossa Avenue, Bishopstown, Cork

Tel: 021-4326100     Fax: 021-4545343
Email: help@cit.edu.ie