#REQUEST.pageInfo.pagedescription#

Site Navigation

TOUR7003 - ER &Managing People in Tourism

banner1
Title:ER &Managing People in Tourism
Long Title:ER &Managing People in Tourism
Module Code:TOUR7003
 
Credits: 5
NFQ Level:Intermediate
Field of Study: Tourism
Valid From: Semester 1 - 2017/18 ( September 2017 )
Module Delivered in 2 programme(s)
Module Coordinator: Noel Murray
Module Author: BREDA HICKEY
Module Description: Employee Relations and Managing people in the Tourism Industry. This module explores human resource management practices in relation to reward management, performance management and motivation. It also explains the nature of employee relations practices and workplace conflict. It describes the machinery available to help businesses to resolve this conflict.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Examine the nature, characteristics, concerns and guiding principles of performance management with a view to understanding the differences between performance appraisal and performance management.
LO2 Critique the concept and elements of reward management, its strategic and detailed aims and philosophy, making reference to the economic factors that affect levels of pay.
LO3 Apply motivation theory aiming to obtain added value through people while achieving sustained high levels of performance through these people..
LO4 Examine the complex nature of the employee/employer relationship within the context of Employee relations by appreciating the traditional voluntarist nature of Irish employee relations, the pluralist and unitarist perspective, trade Union structure, collective bargaining and Employer associations.
LO5 Recognise conflict in the workplace and the role of the manager in handling and resolving conflict in addition to understanding and applying the machinery supplied by the State to resolve issues of difference.
Pre-requisite learning
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named CIT module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
No recommendations listed
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
No requirements listed
Co-requisites
No Co Requisites listed
 

Module Content & Assessment

Indicative Content
Understand and apply performance management techniques
Performance management, role, functions and methods.
Reward systems, policies and practices
Pay systems and benefits,pay as a motivator.
Motivation and job design
Theories of motivation, analysis of worker performance on how work and its rewards satisfy individual employees needs. Work design and how it influences employee satisfaction and motivation.
Employee Relations
Employee Relations- the Irish context. Unitarist and pluralist perspective of Employee relations.State involvement.Trade Unions and Employer organisations. Disciplinary rules and procedures.
Workplace workplace conflict
Recognising workplace conflict. Design and application of grievance procedures to manage conflict. Dispute resolution. Using the support of the state i.e. LRC, LC, in dispute resolution
Assessment Breakdown%
Course Work30.00%
End of Module Formal Examination70.00%
Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Written Report Assignment discussing the correlation between successful businesses and the application of effective performance management systems, reward systems and motivation policies by those businesses 1,2,3 30.0 Week 10
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Formal Exam End-of-Semester Final Examination 1,2,3,4,5 70.0 End-of-Semester
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The institute reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Theory 4.0 Every Week 4.00
Independent & Directed Learning (Non-contact) Reseaerch 3.0 Every Week 3.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Theory 4.0 Every Week 4.00
Independent & Directed Learning (Non-contact) Research 3.0 Every Week 3.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 4.00
 

Module Resources

Recommended Book Resources
  • Michael J Boella & Steven Goss-Turner 2013, Human resource Management in the Hospitality Industry, 9th Ed., Routledge UK [ISBN: 9780415632539]
  • Patrick Gunnigle, Joseph Wallace, Gerard McMahon 2004, Industrial Relations in Ireland, 3rd Ed., Gill & Macmillan Ltd [ISBN: 0717135748]
Supplementary Book Resources
  • Noreen Heraty, Patrick Gunnigle, Michael Morely 2006, Human Resource Management in Ireland, 3rd Ed., Gill & Macmillan Ltd Ireland [ISBN: 978-0-7171-3933-0]
  • Michael Armstrong, Tina Stephens, A handbook of employee reward management and practice, 1st Ed., London ; Kogan Page, 2005. [ISBN: 074944343X]
  • Shirley A. Gilmore 2005, Cases in human resource management in hospitality, 10th Edition Ed., Pearson Prentice Hall Upper Saddle River, N.J. [ISBN: 0131119834]
Recommended Article/Paper Resources
  • Industrial Relations Journal Industrial and Employee Relations news, Industrial Relations Journal
  • Personnel Review Personnel Review
  • International Journal of Human Resource Management International Articles HRM
  • IRN Report Industrial Relations News
  • Management of Personnel Quarterly Management of Personnel, Management of Personnel Quarterly
  • Cornell Hospitality Quarterly HRM articles, Cornell Hospitality Quarterly
Other Resources
 

Module Delivered in

Programme Code Programme Semester Delivery
CR_FTRSM_8 Bachelor of Business (Honours) in Tourism Management 6 Mandatory
CR_FTOUR_7 Bachelor of Business in Tourism Management 6 Mandatory

Cork Institute of Technology
Rossa Avenue, Bishopstown, Cork

Tel: 021-4326100     Fax: 021-4545343
Email: help@cit.edu.ie