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HOSP6093 - Managing People in Hospitality

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Title:Managing People in Hospitality
Long Title:Managing People in Hospitality
Module Code:HOSP6093
 
Duration:1 Semester
Credits: 5
NFQ Level:Fundamental
Field of Study: Hospitality
Valid From: Semester 1 - 2017/18 ( September 2017 )
Module Delivered in 2 programme(s)
Module Coordinator: Noel Murray
Module Author: KATHLEEN GRIFFIN
Module Description: This module will introduce the learner to the ways in which organisational performance may be improved through the effective management of people. It aims to explain the concepts of organisational behaviour and why people behave the way they do at work in an accessible way using examples from areas of hospitality businesses.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Discuss the issues which influence people at work.
LO2 Explain the nature of management and supervision.
LO3 Describe the process of motivating the team, managing performance and recognising and rewarding excellence.
LO4 Explain the processes of delegation, supervision and control in improving organisational performance.
Pre-requisite learning
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).

Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.

No requirements listed
 

Module Content & Assessment

Indicative Content
What influences people at work
Behaviour at work, Group behaviour and performance, Attitudes, Perception, The people-organisation relationship, the psychological contract, the informal organisation.
The nature of management and supervision
Management as an integrating activity and a social process, the flexibility of managerial work, management and job stress, managing change, managerial effectiveness.
Motivation, performance management and reward systems
Needs and expectations at work, practical applications of motivational theories, job design, restructuring, job enrichment and core job dimensions, broader approaches to job design, involvement and empowerment. Operant and Classical conditioning.
Delegation, supervision,and control in improving organisational perfor
The practice and difficulties associated with delegation, staff development, staff turnover, the need for management control, performance improvement and appraisal, the exercise of control and stages in control systems, supervision and supportive relationships.
Assessment Breakdown%
Course Work50.00%
End of Module Formal Examination50.00%
Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Short Answer Questions In-class Test e.g. The Formal and Informal Organisation, Behaviour at Work, Managerial Effectiveness, The Role of the Supervisor 1,2 25.0 Week 7
Project Project on the application of a specific component of the syllabus e.g. Improving Employee Performance, Motivation, Delegation. 1,2,3,4 25.0 Week 11
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Formal Exam End-of-Semester Final Examination 1,2,3,4 50.0 End-of-Semester
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The institute reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Theory Lecture 3.0 Every Week 3.00
Independent & Directed Learning (Non-contact) Self - directed study 4.0 Every Week 4.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Theory Lecture 3.0 Every Week 3.00
Independent & Directed Learning (Non-contact) Self-directed study 4.0 Every Week 4.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
 

Module Resources

Recommended Book Resources
  • Mullins, L. J & Dossor, P. 2013, Hospitality management and organisational behaviour., 5th Ed., Boston; Pearson [ISBN: 9780273758372]
Supplementary Book Resources
  • Gunnigle Patrick 2011, Human Resource Management in Ireland, 4th Edition Ed., Gill & Macmilan [ISBN: 9780717149797]
This module does not have any article/paper resources
Other Resources
 

Module Delivered in

Programme Code Programme Semester Delivery
CR_OHCMA_7 Bachelor of Business in Hospitality Management 4 Elective
CR_OHCMA_6 Higher Certificate in Business in Hospitality Management 4 Elective

Cork Institute of Technology
Rossa Avenue, Bishopstown, Cork

Tel: 021-4326100     Fax: 021-4545343
Email: help@cit.edu.ie