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MGMT7013 - Business Operations & Change

Title:Business Operations & Change
Long Title:Business Operations & Change
Module Code:MGMT7013
Duration:1 Semester
Credits: 5
NFQ Level:Intermediate
Field of Study: Business & Management
Valid From: Semester 1 - 2016/17 ( September 2016 )
Module Delivered in 3 programme(s)
Module Coordinator: Claire OSullivan Rochford
Module Author: AILEEN COTTER
Module Description: This module reviews the Operations Strategy of a business and its overall importance. Contemporary thinking in quality management and challenges associated with quality in organisations are discussed and evaluated. The process of organisational development and change is reviewed along with discussion on how change can be best facilitated and managed in firms.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Review and discuss the Operations Management function.
LO2 Examine contemporary thinking in Operations Strategy.
LO3 Apply tools and concepts of quality management in an organisation.
LO4 Discuss the role of Supply Chain Management in the achievement of improved business performance.
LO5 Evaluate methods of introducing change in organisations.
Pre-requisite learning
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named CIT module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
Co-requisite Modules
No Co-requisite modules listed

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.

No requirements listed

Module Content & Assessment

Indicative Content
The Operations Function
Definitions, Operations Decisions, Cross Functional Decision Making, New Operations themes, services and manufacturing, customer oriented operations, continuous improvement, time reduction, environmental concerns and globalisation of operations.
Operations Strategy
Operations Strategy model, Corporate and business strategy, objectives, policies and goals, distinctive competences, focused operations & global scope of operations.
Design of Products/Services
New Product Development process and strategies, Cross Functional Product Design, Quality Function Deployment, Value analysis
Process Design
Process Selection, Service process design, Choice of technology, Process flow analysis, Business Process Reengineering
Managing Quality
Definitions, Quality Planning, control and improvement, Quality Gurus; Deming, Juran & Crosby, ISO Standards, Malcolm Award, EFQM, Quality and financial performance, reasons for failure.
Supply Chain Management
Defintions and terminology, systems interactions, forecasting, capacity, facilities and aggregate planning, scheduling operations, relationship with suppliers.
Inventory Management
Independent-Demand inventory, Dependent Demand inventory, Economic Order Quality, ABC Inventory Management, MRP, JIT
Organisation Change and Development
Forces for change, Planned versus reactive change, Resistance to Change, Negotiation and Decision making, Group Decision Making, Managing conflict.
Assessment Breakdown%
Course Work30.00%
End of Module Formal Examination70.00%
Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Written Report For example; review of business operations function and strategy. 1,2,3 30.0 Week 7
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Formal Exam End-of-Semester Final Examination 1,2,3,4,5 70.0 End-of-Semester
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The institute reserves the right to alter the nature and timings of assessment


Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture In class delivery of course material 3.0 Every Week 3.00
Independent & Directed Learning (Non-contact) Self directed learning 4.0 Every Week 4.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture In class delivery of course material 2.0 Every Week 2.00
Independent & Directed Learning (Non-contact) Self Directed Learning 5.0 Every Week 5.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 2.00

Module Resources

Recommended Book Resources
  • Roger G. Schroeder, Susan Goldstein, Johnny Rungtusanatham 2010, Operations Management: Core Concepts & Cases, 5th Ed., McGraw Hill [ISBN: 10:0073403385]
Supplementary Book Resources
  • Cecil Bodarth & Robert Handfield 2015, Introduction to Operation Management & Supply Chain Management, 4th Ed., Prentice Hall [ISBN: 9780133871777]
  • John Hayes. 2014, The Theory and Practice of Change Management, 4th Ed., Palgrave Macmillan [ISBN: 9781137275349]
  • W. Burke & D. Noumair 2014, Organisational Development: A Process of Learning & Changing, 3rd Ed., Pearson [ISBN: 9780133892482]
  • R. Dan Reid, Nada R. Sanders. 2013, Operations management: An Integrated Approach, 5th Ed., John Wiley & Sons [ISBN: 9781118122679]
  • James Womack and Daniel Jones 2005, Lean Solutions: How companies and customers create value and wealth together., Simon & Schuster Inc. [ISBN: 0743277783]
  • James Evans 2004, Total Quality: Management, Organisation and Strategy, 4th Ed., South Western College USA [ISBN: 0324301596]
  • Richard Keegan & Eddie O Kelly 2004, Applied Benchmarking for Competitiveness: A guide for sme owner/managers, Oak Tree Press Ireland [ISBN: 978 1 86076 271 0]
  • Jeffery Liker 2003, The Toyota Way, McGraw Hill USA [ISBN: 0071392319]
  • Mark Fryman 2002, Quality and Process Improvement, Thomson Learning USA [ISBN: 0 7668 2872 7]
This module does not have any article/paper resources
Other Resources

Module Delivered in

Programme Code Programme Semester Delivery
CR_BACCT_8 Bachelor of Business (Honours) in Accounting 3 Mandatory
CR_BACCT_7 Bachelor of Business in Accounting 3 Mandatory
CR_BACCT_6 Higher Certificate in Business in Accounting 4 Mandatory

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