| Title: | Rooms Division Management |
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| Long Title: | Rooms Division Management |
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| Field of Study: |
Hospitality
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| Valid From: |
Semester 1 - 2017/18 ( September 2017 ) |
| Module Coordinator: |
Noel Murray |
| Module Author: |
KATHLEEN GRIFFIN |
| Module Description: |
This module is an examination of the nature, concepts and skills involved in the management of a modern Hospitality Enterprise |
| Learning Outcomes |
| On successful completion of this module the learner will be able to: |
| LO1 |
Explain the role and functions of the Rooms Division Department in the hotel and demonstrate a knowledge of the laws relating to the provision of accommodation. |
| LO2 |
Describe the product offerings in the accommodation sector and explain the range of operational issues affecting the acccommodation sector. |
| LO3 |
Identify the responsibilities of various Front Office positions. |
| LO4 |
Apply and use a Hospitality Property Management System . |
| LO5 |
Identify and explain best practice in Rooms Division with an emphasis on current trends. |
| Pre-requisite learning |
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
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Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list. |
| No incompatible modules listed |
Co-requisite Modules
|
| No Co-requisite modules listed |
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
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| No requirements listed |
Module Content & Assessment
| Indicative Content |
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The accommodation product and current best practice in industry
The accommodation product in the context of guest needs, grading structures, linen and laundry, purchasing and equipment selection.
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The role of Rooms Division
The management, structure, staffing and financial contribution of the department.
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Rooms Division Theory & Technology
Responsibilities and role of the Room Division Manager. Selling in Rooms Division. Customer profile, maximising revenue and occupancy. Factors influencing purchasing decisions and the role of reception office as a sales department. Promotional materials and front office database maintenance
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Best practice in accommodation
Changes in technology, quality issues,security, trends in customer expectations and staff orientation.
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| Assessment Breakdown | % |
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| Course Work | 50.00% |
| End of Module Formal Examination | 50.00% |
| Course Work |
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| Assessment Type |
Assessment Description |
Outcome addressed |
% of total |
Assessment Date |
| Short Answer Questions |
Rooms Division - Theory & Practice |
1,2,5 |
25.0 |
Week 9 |
| Practical/Skills Evaluation |
Practical skills in Guest Pre-arrival e.g. Reservations |
1,2,5 |
12.5 |
Week 6 |
| Practical/Skills Evaluation |
Practical Skiils Evaluation in Registration and Billing e.g.Room Allocation and Guest Charges |
3,4 |
12.5 |
Week 12 |
| End of Module Formal Examination |
|---|
| Assessment Type |
Assessment Description |
Outcome addressed |
% of total |
Assessment Date |
| Formal Exam |
End-of-Semester Final Examination |
1,2,3,4,5 |
50.0 |
End-of-Semester |
| Reassessment Requirement |
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.
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The institute reserves the right to alter the nature and timings of assessment
Module Workload
| Workload: Full Time |
| Workload Type |
Workload Description |
Hours |
Frequency |
Average Weekly Learner Workload |
| Lab |
Rooms Division - Front Office |
2.0 |
Every Week |
2.00 |
| Lecture |
Rooms Division Theory |
2.0 |
Every Week |
2.00 |
| Independent & Directed Learning (Non-contact) |
Articles and readings on current issues in Irish Hospitality |
3.0 |
Every Week |
3.00 |
| Total Hours |
7.00 |
| Total Weekly Learner Workload |
7.00 |
| Total Weekly Contact Hours |
4.00 |
| Workload: Part Time |
| Workload Type |
Workload Description |
Hours |
Frequency |
Average Weekly Learner Workload |
| Lab |
Rooms Division - Front Office |
2.0 |
Every Week |
2.00 |
| Lecture |
Rooms Division Theory |
2.0 |
Every Week |
2.00 |
| Independent & Directed Learning (Non-contact) |
Independent Reading and learning |
3.0 |
Every Week |
3.00 |
| Total Hours |
7.00 |
| Total Weekly Learner Workload |
7.00 |
| Total Weekly Contact Hours |
4.00 |
Module Resources
| Recommended Book Resources |
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- Matt A. Casado 2012, Housekeeping Management, 2nd Edition Ed., Wiley [ISBN: 9781118071793]
- Woods, R, Ninemeier, J, Hayes, D. K & Austin . M, A 2013, Professional Front Office Management, 2nd Edition Ed. [ISBN: 9781292026985]
| | Supplementary Book Resources |
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- Tewari, J. R. 2009, Hotel Front Office Operations and Management, 1st Edition Ed., Oxford Higher Education [ISBN: 9781292021102]
| | Supplementary Article/Paper Resources |
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- International Journal of Hospitality Management [ISSN: 02784319]
- international Journal of Contemporary Hospitality Management [ISSN: 09596119]
| | Other Resources |
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- Website: Irish Hospitality Institute Website
- Website: Irish Hotels Federation
- Website: Irish Hotel and Catering Review
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Module Delivered in
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