| Title: | Rooms & Bar Operations |
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| Long Title: | Rooms & Bar Operations |
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| Field of Study: |
Hospitality
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| Valid From: |
Semester 1 - 2017/18 ( September 2017 ) |
| Module Coordinator: |
Noel Murray |
| Module Author: |
KATHLEEN GRIFFIN |
| Module Description: |
This module aims to build on and further develop the skill set required to deliver service in terms of the guest experience and the operation's performance at an intermediate level. |
| Learning Outcomes |
| On successful completion of this module the learner will be able to: |
| LO1 |
Apply appropriate service levels in terms of the guest experience and the operation's performance |
| LO2 |
Apply the principles associated with cellar management and stock control systems |
| LO3 |
Competently perform and understand a broad range of Beverage Service and preparation techniques |
| LO4 |
Organise and perform the servicing of guest rooms and public areas to the standards required by a commercial accommodation establishment |
| LO5 |
Create registration and guest accounting tasks in Front Office using a Property Management System (PMS) with related theory. |
| LO6 |
Explain the role Front Office plays in selling hotel services and facilties |
| Pre-requisite learning |
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
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Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list. |
| No incompatible modules listed |
Co-requisite Modules
|
| No Co-requisite modules listed |
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
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| All students must be certified in Manual Handling, Ecolab and "Food Safety for You" before taking part in practical elements of the module.
Students must have successfully completed Rooms Division and Bar 1 and passed all elements of module before undertaking this module. |
Module Content & Assessment
| Indicative Content |
|
Front Office - Theory & Practice
Pre-registration activity, registration records, room and rate assignment and selling. Account folios, maintenance of guests accounts, tracking transactions and account settlement. Recognition of training and communication. Credit control, handling corporate and group sales. Selling skills. Training skills and staff motivation.
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Bar Operations - Theory
Cellar management, stock control, cold room facilities management, Use of MICROS and the safe use of equipment.
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Bar Operations - Product Knowledge
Types of service. Preparation of Mixed drinks and cocktails.
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Accommodation Operations
Organising and supervising the cleaning and maintenance of a section of rooms and public areas, managing key and luggage control, pest control, security and emergency procedures, room service, rooming lists, occupancy forecasts.
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| Assessment Breakdown | % |
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| Course Work | 100.00% |
| Course Work |
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| Assessment Type |
Assessment Description |
Outcome addressed |
% of total |
Assessment Date |
| Practical/Skills Evaluation |
Front Office - Theory & Practice |
5 |
34.0 |
Every Week |
| Performance Evaluation |
Accommodation - Theory & Practice |
1,4 |
34.0 |
Every Week |
| Short Answer Questions |
Beverage Operations |
2,3 |
16.0 |
Sem End |
| Performance Evaluation |
Beverage Service Skills Evaluation |
2,3 |
16.0 |
Every Second Week |
| No End of Module Formal Examination |
| Reassessment Requirement |
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.
|
The institute reserves the right to alter the nature and timings of assessment
Module Workload
| Workload: Full Time |
| Workload Type |
Workload Description |
Hours |
Frequency |
Average Weekly Learner Workload |
| Lecture |
Bar - Operations |
2.0 |
Every Week |
2.00 |
| Lab |
Front Office and Accommodation |
4.0 |
Every Week |
4.00 |
| Independent & Directed Learning (Non-contact) |
Current trends and articles on Irish Hospitality developments |
1.0 |
Every Week |
1.00 |
| Total Hours |
7.00 |
| Total Weekly Learner Workload |
7.00 |
| Total Weekly Contact Hours |
6.00 |
| Workload: Part Time |
| Workload Type |
Workload Description |
Hours |
Frequency |
Average Weekly Learner Workload |
| Independent & Directed Learning (Non-contact) |
Current trends and articles on development in Irish hospitality |
1.0 |
Every Week |
1.00 |
| Lecture |
Bar Operations |
2.0 |
Every Week |
2.00 |
| Lab |
Front Office and Accommodation |
4.0 |
Every Week |
4.00 |
| Total Hours |
7.00 |
| Total Weekly Learner Workload |
7.00 |
| Total Weekly Contact Hours |
6.00 |
Module Resources
| Recommended Book Resources |
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- David K. Hayes 2012, Foundations of Lodging Management, Prentice Hall [ISBN: 9780132560894]
- Vallen, G. K. & Vallen, J. J. 2013, Check-in Check-out: Managing Hotel Operations, 9th Ed., Pearson Education [ISBN: 978013270671]
- Bardi, J. A. 2006, Front Office Management, 5th Ed., Wiley & Sons [ISBN: 978047063752]
- Adam W. Freeth 2012, Bartending, New Holland [ISBN: 1780090021]
- Cousins, J., Lillicrap, D. & Weekes, S. 2014, Food and Beverage Service, 9th Ed., Hodder Education [ISBN: 1471807959]
| | Supplementary Book Resources |
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- Jatashankar R. Tewari. 2009, Hotel front office, 1st Ed., Oxford [Oxfordshire]; Oxford University Press [ISBN: 9780195699197]
| | This module does not have any article/paper resources |
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| Other Resources |
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- Website: Irish Accommodation Services Institute
- Website: International Bartenders Association
- Website: Irish Hotel and catering Review
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Module Delivered in
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