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HOSP6031 - Rooms & Bar Operations

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Title:Rooms & Bar Operations
Long Title:Rooms & Bar Operations
Module Code:HOSP6031
 
Duration:1 Semester
Credits: 5
NFQ Level:Fundamental
Field of Study: Hospitality
Valid From: Semester 1 - 2017/18 ( September 2017 )
Module Delivered in 2 programme(s)
Module Coordinator: Noel Murray
Module Author: KATHLEEN GRIFFIN
Module Description: This module aims to build on and further develop the skill set required to deliver service in terms of the guest experience and the operation's performance at an intermediate level.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Apply appropriate service levels in terms of the guest experience and the operation's performance
LO2 Apply the principles associated with cellar management and stock control systems
LO3 Competently perform and understand a broad range of Beverage Service and preparation techniques
LO4 Organise and perform the servicing of guest rooms and public areas to the standards required by a commercial accommodation establishment
LO5 Create registration and guest accounting tasks in Front Office using a Property Management System (PMS) with related theory.
LO6 Explain the role Front Office plays in selling hotel services and facilties
Pre-requisite learning
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).

Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.

All students must be certified in Manual Handling, Ecolab and "Food Safety for You" before taking part in practical elements of the module. Students must have successfully completed Rooms Division and Bar 1 and passed all elements of module before undertaking this module.
 

Module Content & Assessment

Indicative Content
Front Office - Theory & Practice
Pre-registration activity, registration records, room and rate assignment and selling. Account folios, maintenance of guests accounts, tracking transactions and account settlement. Recognition of training and communication. Credit control, handling corporate and group sales. Selling skills. Training skills and staff motivation.
Bar Operations - Theory
Cellar management, stock control, cold room facilities management, Use of MICROS and the safe use of equipment.
Bar Operations - Product Knowledge
Types of service. Preparation of Mixed drinks and cocktails.
Accommodation Operations
Organising and supervising the cleaning and maintenance of a section of rooms and public areas, managing key and luggage control, pest control, security and emergency procedures, room service, rooming lists, occupancy forecasts.
Assessment Breakdown%
Course Work100.00%
Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Practical/Skills Evaluation Front Office - Theory & Practice 5 34.0 Every Week
Performance Evaluation Accommodation - Theory & Practice 1,4 34.0 Every Week
Short Answer Questions Beverage Operations 2,3 16.0 Sem End
Performance Evaluation Beverage Service Skills Evaluation 2,3 16.0 Every Second Week
No End of Module Formal Examination
Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

The institute reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Bar - Operations 2.0 Every Week 2.00
Lab Front Office and Accommodation 4.0 Every Week 4.00
Independent & Directed Learning (Non-contact) Current trends and articles on Irish Hospitality developments 1.0 Every Week 1.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 6.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Independent & Directed Learning (Non-contact) Current trends and articles on development in Irish hospitality 1.0 Every Week 1.00
Lecture Bar Operations 2.0 Every Week 2.00
Lab Front Office and Accommodation 4.0 Every Week 4.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 6.00
 

Module Resources

Recommended Book Resources
  • David K. Hayes 2012, Foundations of Lodging Management, Prentice Hall [ISBN: 9780132560894]
  • Vallen, G. K. & Vallen, J. J. 2013, Check-in Check-out: Managing Hotel Operations, 9th Ed., Pearson Education [ISBN: 978013270671]
  • Bardi, J. A. 2006, Front Office Management, 5th Ed., Wiley & Sons [ISBN: 978047063752]
  • Adam W. Freeth 2012, Bartending, New Holland [ISBN: 1780090021]
  • Cousins, J., Lillicrap, D. & Weekes, S. 2014, Food and Beverage Service, 9th Ed., Hodder Education [ISBN: 1471807959]
Supplementary Book Resources
  • Jatashankar R. Tewari. 2009, Hotel front office, 1st Ed., Oxford [Oxfordshire]; Oxford University Press [ISBN: 9780195699197]
This module does not have any article/paper resources
Other Resources
 

Module Delivered in

Programme Code Programme Semester Delivery
CR_OHCMA_7 Bachelor of Business in Hospitality Management 2 Mandatory
CR_OHCMA_6 Higher Certificate in Business in Hospitality Management 2 Mandatory

Cork Institute of Technology
Rossa Avenue, Bishopstown, Cork

Tel: 021-4326100     Fax: 021-4545343
Email: help@cit.edu.ie