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HOSP6079 - Hospitality Prof. Development

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Title:Hospitality Prof. Development
Long Title:Hospitality Prof. Development
Module Code:HOSP6079
 
Duration:1 Semester
Credits: 5
NFQ Level:Fundamental
Field of Study: Hospitality
Valid From: Semester 1 - 2017/18 ( September 2017 )
Module Delivered in 1 programme(s)
Module Coordinator: Noel Murray
Module Author: SEAMUS FORDE
Module Description: This module introduces the learner to the operation of hotel/hospitality business structures, refining student skills and attitudes required for active particpation as part of a hospitality team.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Examine the structures within a hospitality business and assess their functions in the the operations of a profitable business.
LO2 Discuss and research the student's placement property.
LO3 Discuss the different standards of hospitality businesses and their impact on the overall service delivery process.
LO4 Evaluate the importance of professionalism and personal etiquette as a member of the hospitality workforce.
LO5 Evaluate the importance of communication and technology skills within the hospitality industry context.
Pre-requisite learning
Module Recommendations

This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named MTU module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).

Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. You may not earn additional credit for the same learning and therefore you may not enrol in this module if you have successfully completed any modules in the incompatible list.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements

This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.

No requirements listed
 

Module Content & Assessment

Indicative Content
Structure of the Hospitality industry
Hospitality as a Service industry; Hospitality Product; Hospitality Environment to include the importance of competitor analysis; Grading and structures in Irish Hotels; Shift structures: Handover procedures; Importance of information trail
Interpersonal and Teamwork Skills
Characteristics of a successful team; Personality types; Communication skills; Identifying weaknesses and strengths; Benefits of teamwork: Motivation
Service Delivery
Customer Care Charters: Service Quality in hospitality; Quality Service environment; service quality systems; Staff-customer interactions; Complaint handling: Customer retention and loyalty
Professionalism and Etiquette
Presentation and personal appearance; Consolidation of their skill base to date (Food hygiene, safety, manual handling, chemicals, IT skills, HACCP etc) Preparation for interviews
Developing Communication and Technology skill
Hard and Soft technologies; Meeting and Interaction skill levels; Employer-employee interaction; employee-customer interactions; Importance of follow through
Assessment Breakdown%
Course Work100.00%
Course Work
Assessment Type Assessment Description Outcome addressed % of total Assessment Date
Reflective Journal Reflective assessment of skills and competencies developed in the bar, restaurant, rooms division, and food preparation. 4,5 20.0 Week 6
Oral Examination/Interview Students will research their placement property under various headings before going for interview. They will present it to the class group. 1,2,5 20.0 Week 12
Project Hospitality related assessment. Students visit a number of Hotels and evaluate and discuss the hotel environment, customer service, training and development. Highlight any high or poor standards that stood out. 1,3,5 60.0 Sem End
No End of Module Formal Examination
Reassessment Requirement
Coursework Only
This module is reassessed solely on the basis of re-submitted coursework. There is no repeat written examination.

The institute reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Theory 2.0 Every Week 2.00
Lab Hospitality related application 1.0 Every Week 1.00
Independent & Directed Learning (Non-contact) Study 4.0 Every Week 4.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Theory 2.0 Every Week 2.00
Lab Hospitality related application 1.0 Every Week 1.00
Independent & Directed Learning (Non-contact) Study 4.0 Every Week 4.00
Total Hours 7.00
Total Weekly Learner Workload 7.00
Total Weekly Contact Hours 3.00
 

Module Resources

Recommended Book Resources
  • Suzanne Twomey 2012, Customer Service in Ireland, 3rd Ed., Ed., Gill & Macmillan Ltd [ISBN: 9780717152605]
  • Michael J. O'Fallon, Denney G. Rutherford, 2010, Hotel Management and Operations, 5th Ed., Wiley [ISBN: 9780470177143]
  • Stella Cottrell 2010, Skills for success, 3rd Ed., Ed., Palgrave Macmillan UK [ISBN: 0-230-25018-5]
Supplementary Book Resources
  • Stella Cottrell 2008, The Study Skills Handbook, 4th Ed., Ed., PalgraveMacmillan UK [ISBN: 230-57305-5]
  • Sarah Moore,Colin Neville,Maura Murphy,Cornelia Connolly 2010, The Ultimate Study Skills Handbook, 1st Ed., The McGraw Hill Companies UK [ISBN: 33-523442-4]
Recommended Article/Paper Resources
Other Resources
 

Module Delivered in

Programme Code Programme Semester Delivery
CR_OHCMA_7 Bachelor of Business in Hospitality Management 2 Elective

Cork Institute of Technology
Rossa Avenue, Bishopstown, Cork

Tel: 021-4326100     Fax: 021-4545343
Email: help@cit.edu.ie