On successful completion of this programme the learner will be able to :
PO1
Knowledge - Breadth
a professional approach in meeting the highest standards of hospitality service.
be able to apply fundamental business principles to the hospitality operations
PO2
Knowledge - Kind
response in a professional manner to the needs and expectations of customers, using appropriate social skills in an active
learning environment.
provide the highest standards of personal appearance and presentation and grooming and customer care.
PO3
Skill - Range
provide with confidence and creativity best practice standards of restaurant, bar reception and other related services.
use appropriate information processing and communications relevant applications appropriate to the tourism and hospitality sector businesses.
PO4
Skill - Selectivity
apply the appropriate level of product knowledge to the various service operations in hospitality.
demonstrate effective communications skills to respond to customer needs, and operational needs.
PO5
Competence - Context
be aware of changing industry trends in both product and markets affecting the tourism industry.
be able to demonstrate the ability to work in a variety of roles in the range of hospitality sectors.
apply the appropriate health and safety, hygiene and environmental standards as required.
PO6
Competence - Role
operate at the appropriate level the requirements of the legislation in hospitality and tourism operations.
continue to develop professional skills through reflection, experience, mentoring and further education.
PO7
Competence - Learning to Learn
continue to develop professional a career plan enabling achievement of personal lifelong goals.
PO8
Competence - Insight
recognise the impacts, both social and economic of the domestic and international tourism sector.