Upon successful completion of this programme the graduate will be able to demonstrate... :
Knowledge - Breadth
a professional approach in meeting the highest standards of hospitality service.
be able to apply fundamental business principles to the hospitality operations
Knowledge - Kind
response in a professional manner to the needs and expectations of customers, using appropriate social skills in an active
provide the highest standards of personal appearance and presentation and grooming and customer care.
Skill - Range
provide with confidence and creativity best practice standards of restaurant, bar reception and other related services.
use appropriate information processing and communications relevant applications appropriate to the tourism and hospitality sector businesses.
Skill - Selectivity
apply the appropriate level of product knowledge to the various service operations in hospitality.
demonstrate effective communications skills to respond to customer needs, and operational needs.
Competence - Context
be aware of changing industry trends in both product and markets affecting the tourism industry.
be able to demonstrate the ability to work in a variety of roles in the range of hospitality sectors.
apply the appropriate health and safety, hygiene and environmental standards as required.
Competence - Role
operate at the appropriate level the requirements of the legislation in hospitality and tourism operations.
continue to develop professional skills through reflection, experience, mentoring and further education.
Competence - Learning to Learn
continue to develop professional a career plan enabling achievement of personal lifelong goals.
Competence - Insight
recognise the impacts, both social and economic of the domestic and international tourism sector.