Upon successful completion of this programme the graduate will be able to demonstrate... :
Knowledge - Breadth
Have and indepth knowledge of the broad hospitality sector, grading system and operational standards relevant to the market sectors.
Knowledge - Kind
Have a detailed knowledge of the provision of hospitality services embracing operational provision and standards,marketing, human resources resource skills,management and organisational skills, and be able to select approaches suitable to the context of a particular hospitality unit.
Skill - Range
Gained the requisite skills to organise and manage standards of service, profitability, manage staff, and market and promote the operation.
Skill - Selectivity
Be able to apply integrated solutions to business problems, and be able to identify opportunities. understand the inter-relatedness of operations, financial, marketing, human resources decisions at both a departmental and business unit level.
Competence - Context
Understand the concept of scenario evaluation, and select optimum solutions to key problemsbased on the ability to source and evaluate relevant data, and adapt to changing situations within the business environment.
Competence - Role
Be able to function effectively at departmental and assistant manager level, working on own initiative and as part of the management team.
Competence - Learning to Learn
Be able to source and evaluate data relevant to the busines environment and make rational and competent decisions based of analysis of sourced information. Be commited to constantly developing personal anad business skills and pursue further levels of qualification in the context of continuous personal development.
Competence - Insight
Be able to view themselves and the hospitality sector in a wider world context, bringing to their work roles a 'balanced scorecard' view that places coequal emphasis on the business, it's staff, its performance and its surrounding environments within and ethical business philosophy